Front-desk / inbound answering
Answers calls to a dedicated or forwarded number with your greeting, tone and identity — a consistent first response instead of ringing out.
The Voice AI Employee
An AI employee that answers your phone the way your team would.
For inbound, overflow and after-hours calls — with outbound only where explicitly scoped. We do not hand you a DIY voice-agent builder: our developers define the role, configure the call logic, telephony, approved knowledge, integrations, portal, testing and ongoing improvements.
Voice AI accounts are created only after a consultation and custom implementation — there is no public signup.
Incoming call
Front Desk · +1 (415) 555-0132
Listening
Understanding
Acting
Answer
Qualify
Route
Book
Example call — sample data.
Call types & jobs
What the assistant can be configured to handle.
Each of the following is a distinct capability, scoped and configured on its own — not a bundled feature list turned on by default.
Overflow and after-hours coverage
Picks up calls your team can't reach — busy lines, after-hours, holidays — so callers get a response instead of voicemail.
FAQ, service, location and hours answers
Answers only from the knowledge your team has approved for that line — service details, pricing ranges, hours, locations.
Caller identification and information collection
Captures who's calling, why, and the fields your process needs — name, company, phone, reason for the call.
Lead qualification
Asks the qualifying questions your sales or intake process requires, in the order and logic your team defines.
Appointment scheduling, rescheduling and cancellation
Books, moves or cancels appointments — only where a connected scheduling or calendar capability supports it and has been enabled for that AI employee.
Requires a connected scheduling integration.Department or person routing and warm transfer
Routes the caller to the right department or transfers live to a person, with context passed along where configured.
Message taking and immediate notifications
Takes a structured message and notifies the right person or team, so nothing sits unseen.
Follow-up calls and outreach
Places outbound follow-up or reminder calls — only where explicitly scoped, compliant with applicable law, and agreed with your team.
Outbound is never enabled by default.Multilingual configurations
Handles calls in additional languages where scoped — greeting, knowledge and qualification configured per language, not auto-translated.
Only for languages included in the engagement.None of the above is automatic or included in every project. Each capability is scoped, configured and tested for your specific call flows during implementation.
Follow one call
From ring to resolved, step by step.
Select a stage to see what happens — the same sequence every call follows, configured for your business.
-
1. Ring or transfer
The call arrives on the number configured for this assistant, during its scoped hours, or is transferred in from an existing line.
-
2. Greeting & disclosure
The assistant answers with your approved greeting, including any required disclosure, and identifies why the caller is reaching out.
-
3. Approved answer
Questions are answered only from the knowledge your team has approved for this line.
-
4. Collect & qualify
The assistant collects and confirms the fields your process needs, then applies your qualification rules.
-
5. Check enabled system
Where scoped, the assistant checks or writes to your calendar, CRM or business system before deciding the next step.
-
6. Book, route or message
The call resolves into one of the outcomes agreed for this line — never left unresolved.
-
7. Save & notify
A transcript, AI summary and extracted details are saved to the portal, and your team is notified where configured.
When it doesn't go smoothly
Every call flow is built with human fallback paths — the AI employee is designed to hand off rather than guess.
Low confidence in what the caller said
The AI employee asks a clarifying question rather than guessing, and escalates to a person if it still can't resolve intent.
Integration or system timeout
If a calendar or CRM check fails or times out, the AI employee takes a message or transfers instead of inventing an answer.
Caller asks for a person
A direct request for a human is honored per your routing rules — transfer if someone is available, message if not.
Silence or no input
The AI employee re-prompts, then gracefully ends or transfers the call after configured attempts rather than looping indefinitely.
Inside a call
What the caller hears, and what your team sees.
A single example call, shown as a transcript on the left and the structured record it produces on the right.
Example transcript
- 00:00
Assistant: Thanks for calling Torres & Co. — how can I help you today?
- 00:05
Caller: Hi, I'd like to book a consultation about a rebrand.
- 00:12
Assistant: Happy to help. Do you have a day that works best this week?
- 00:18
Caller: Thursday afternoon would be great.
- 00:24
Assistant: I have 2:00 PM Thursday with our design lead — shall I book that?
- 00:30
Caller: Yes, please. My email is maya@torresdesign.example.
Structured extraction
- Caller
- Maya Torres
- Company
- Torres & Co. Design
- Reason
- Rebrand consultation
- Outcome
- Booked
- Appointment
- Thursday, 2:00 PM — design lead
- Follow-up
- Confirmation email sent
Extracted live as the call progresses, based on the fields your engagement defines.
Built for your operation
Every call runs on settings your team owns.
A representative view of the console configured during implementation — hours, languages, routing, escalation, knowledge and integrations are set per engagement, not assumed.
Assistant console · Front Desk — Reception
Configured
Hours & languages
Mon–Fri · 8AM–6PM PT- Coverage
- Business hours + after-hours message
- Languages
- English, Arabic
Routing & escalation
3 destinations configured- Sales
- Round-robin to team
- Urgent
- Direct transfer, on-call
- After hours
- Message + next-day callback
Knowledge
Approved sources only- Source
- Service catalogue, pricing sheet
- Out of scope
- Escalates to a person
Calendars, CRM & telephony
2 systems connected- Calendar
- Booking + availability check
- CRM
- Caller record + notes
- Telephony
- Dedicated number, call recording as scoped
Hours, languages, routing, escalation, knowledge and integrations are configured with your team during implementation.
Client portal
Every call, logged and reviewable.
Existing clients sign in to see this for real. Below is the same layout, filled with preview data.
| Caller | Assistant | Duration | Outcome |
|---|---|---|---|
Maya Torres Torres & Co. Design | Front Desk — Reception | 3:34 | Booked |
Daniel Osei Osei Logistics | Support Line | 6:28 | Transferred |
Priya Nair Nair Wellness Studio | Front Desk — Reception | 1:36 | Message taken |
Ben Whitfield Whitfield Realty | Sales Concierge | 5:01 | Booked |
Unknown Caller — | Support Line | 0:12 | Missed |
Elena Vasquez Vasquez Legal Group | Front Desk — Reception | 2:56 | Answered |
Select a call to preview its detail drawer.
Maya Torres
Torres & Co. Design
Preview control — no audio recorded or played.
Caller wanted to schedule an initial consultation about a rebrand project. Assistant confirmed availability and booked a 30-minute slot for Thursday.
- Requested service
- Brand consultation
- Preferred day
- Thursday
- Contact email
- maya@torresdesign.example
Daniel Osei
Osei Logistics
Preview control — no audio recorded or played.
Caller reported repeated login failures on the client portal. Assistant collected account details and transferred to a live support agent.
- Issue
- Login failure — portal
- Account ID
- OL-4471
- Priority
- High
Priya Nair
Nair Wellness Studio
Preview control — no audio recorded or played.
Caller asked about weekend class availability. Assistant took a message since the schedule team was unavailable.
- Request
- Weekend class schedule
- Callback number
- +1 (628) 555-0116
Ben Whitfield
Whitfield Realty
Preview control — no audio recorded or played.
Prospect interested in the automation package for a 12-agent team. Budget and timeline captured, demo booked with sales.
- Team size
- 12 agents
- Budget range
- $800–$1,200/mo
- Timeline
- Next quarter
Unknown Caller
—
Preview control — no audio recorded or played.
Call disconnected before the assistant could greet the caller.
Elena Vasquez
Vasquez Legal Group
Preview control — no audio recorded or played.
Caller asked general questions about office location and parking; no booking required.
- Topic
- Office location & parking
Sample calls shown for layout.
Open the full portal previewExample implementations
Shapes this can take, depending on your business.
Illustrative examples, not client case studies — shown to make the scoping conversation concrete.
Missed-call / overflow receptionist
- Call goal
- Answer calls the front desk can't get to and prevent callers from going to voicemail.
- Required systems
- Call forwarding, calendar for booking where enabled.
- Human fallback
- Transfers to any available staff member; otherwise takes a message.
- What would be measured
- Calls answered vs. missed, messages logged, response time.
Service-business appointment & qualification assistant
- Call goal
- Qualify inbound service requests and book appointments directly.
- Required systems
- Scheduling/calendar integration, CRM for caller history.
- Human fallback
- Escalates unclear or high-value requests to a live scheduler.
- What would be measured
- Appointments booked, qualification accuracy, no-show follow-up.
Multilingual front desk
- Call goal
- Greet and assist callers in more than one configured language.
- Required systems
- Knowledge base translated/approved per language, routing by language.
- Human fallback
- Transfers to a bilingual staff member if the language isn't covered.
- What would be measured
- Calls handled per language, transfer rate by language.
Outbound lead follow-up
- Call goal
- Place scoped, compliant follow-up calls to leads who requested contact.
- Required systems
- CRM for call lists and outcomes, consent tracking.
- Human fallback
- Hands off to a sales rep on request or on qualification.
- What would be measured
- Contact rate, qualified handoffs, opt-outs.
Internal support or routing line
- Call goal
- Triage internal calls and route to the right team or on-call person.
- Required systems
- Ticketing or on-call system integration.
- Human fallback
- Escalates urgent or unrecognized issues to a human immediately.
- What would be measured
- Routing accuracy, time to escalation, tickets created.
Pricing
Scoped to your call operation, not a published rate card.
Voice AI pricing depends on real operational variables — here's what drives it and how engagements are typically structured.
What pricing depends on
- Number and type of assistants (front desk, support, sales, etc.)
- Inbound-only or inbound + outbound scope
- Number of languages configured
- Telephony setup and expected call volume / minutes
- Integrations and custom API work required
- Scheduling and routing complexity
- Client portal and reporting requirements
- Support and compliance requirements
Typical structure
Implementation / setup
One-time work to map call flows, configure telephony, build knowledge and rules, connect systems and test.
Managed monthly platform / service
Ongoing hosting, monitoring, minor tuning and portal access for your team.
Usage / minutes
Telephony and usage costs scale with call volume and minutes handled.
Value-based component
Where outcomes can be reliably measured, part of the arrangement can be tied to those measured outcomes.
There is no self-serve Voice AI price and no published starting figure — every engagement is scoped individually. Final pricing follows a consultation. We do not guarantee ROI.
Limitations & responsibility
What is configured, and what is never assumed.
Read this alongside the console and portal above — every capability on this page describes what can be configured, not a default or guaranteed state.
Escalation is sometimes required
The AI employee may need to hand off to a person — that's a designed outcome, not a failure of the system.
Outages can affect actions
Platform, telephony or connected-system outages can affect the AI employee's ability to complete an action in the moment.
Recording, consent & outreach law vary
Requirements depend on your location and how the AI employee is used. Reviewed during scoping, not assumed.
You approve what it can say and do
The client approves the knowledge, scripts, call rules and permitted use for every assistant before launch.
Scheduling depends on reliable data
Availability and scheduling actions only work correctly when the enabled integration returns reliable, up-to-date data.
No automatic compliance certification
We do not certify or guarantee legal/regulatory compliance on your behalf.
Is this right for you?
Fit matters more than feature lists.
This is right for you if…
- You get meaningful call volume and calls are being missed, delayed or answered inconsistently.
- You have a repeatable call flow — front desk, intake, support, scheduling — worth configuring precisely.
- You're prepared to approve knowledge, scripts and rules, and to connect the systems the AI employee needs.
- You want call records, transcripts and outcomes reviewable by your team, not a black box.
Not a fit if…
- You want a free or self-serve tool to configure yourself with no implementation.
- Your call flows change constantly and you need instant self-editing rather than managed configuration.
- You need a guaranteed compliance certification rather than a reviewed, client-approved configuration.
- You expect outbound calling or automatic scheduling without the underlying systems or scope to support it.
FAQ
Common questions about the AI employee and the process.
No. There is no self-serve builder to sign up for. Our developers configure the call logic, telephony, knowledge, integrations and dashboard for you during implementation.
In many cases yes, via forwarding — the specifics depend on your current carrier and are confirmed during scoping.
Yes, where routing and transfer are scoped — warm transfer with context passed along, or a plain handoff, depending on your setup.
Only when a scheduling or calendar capability is connected and enabled for that AI employee. It's not a default feature of every deployment.
Where scoped. Each language is configured — greeting, knowledge and qualification — rather than auto-translated.
Where recording is enabled and lawful for your use case, yes — recordings and full transcripts are available in the client portal.
It escalates — transferring to a person or taking a message — rather than guessing or answering outside approved knowledge.
Only where outbound calling is explicitly scoped, compliant, and agreed with your team. It is never enabled by default.
It depends on scope — number of assistants, integrations and languages. Timelines are set during the consultation, not published as a fixed number.
From the factors above — assistants, scope, languages, volume, integrations and reporting needs — combined into implementation, managed platform and usage components.
Because there's nothing to configure yourself. Every assistant is built around your specific call flows, systems and compliance needs, which requires a consultation and custom implementation first.
Consultation required
Design your Voice AI Employee.
We'll walk through your call volume, current routing and the systems your AI employee would need to connect to.